Check Voice & Data - Make sure it is set to LTE. Check Roaming - Make sure all roaming options are turned OFF. Go to Settings > Cellular / Mobile data > Cellular Data Options / Mobile Data Options. When I manually select a nearby T-Mobile it does not help. Turn Data Roaming Off and Change the Network Mode. When using automatic network selection my phone always selects AT&T. That did not work either, so probably bought that for nothing.īelow are two maps from. Despite my plan covering unlimited calling in Canada/US, out of desperation today I thought maybe there was a billing/account issue and if I just paid for a daily travel pass I'd be able to call out. Besides one halting phone call I was able to make upon landing at the airport my phone is behaving exactly as described in my original post. I am now visiting again in New Jersey and travelling in the same region. Supposedly I had received emails notifying my that I needed to upgrade with the changes to 5G in the states.but could not find any record of that.Īnyway, I did go to a kiosk in Ottawa upon my return and the clerk remarked that yes indeed my SIM card was "old". That concluded that I needed to have my SIM card upgraded once I returned to Ottawa. Power back on by pressing the power button. If they don't work, use our Troubleshooting Assistant for more help: Restart your phone: Android - Varies by device manufacturer, but most require holding down the power button for a few seconds to power off. If the SIM card isn't provisioned with the correct options, we'll be happy to rectify that mistake. These steps can help incoming calls reach your device. A quick call or chat with our technical support can help shed some light on the situation. Fix 4: Clear the Cache and Data of the Phone App. Now when I need to use it again, I cant receive incoming calls. The app did work fine on this device previously, however I stopped using it. The most probable answer to this problem is that it might not be provisioned to your SIM card. Here are a few possible solutions for Samsung Galaxy A54 and A34 not receiving incoming calls. I have searched the forum for previous posts with similar issues > and have tried numerous suggestions but am still at a loss and cannot get the 3cx app to work for incoming calls on this android device. While unlikely, it is possible that your SIM card is not compatible with the VoLTE option, it is very unlikely. Similarly, if it was a problem with service reception in general, your text services and mobile data wouldn't work. First, check that you have an active mobile plan.
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